Revolutionizing Review Collection for the Tours and Activities Sector.
Messages can be scheduled to send automatically the moment a tour concludes or in the hours and days later, using real-time booking data. This hands-free system ensures no guest is forgotten and no follow-up is missed. You can set specific timing for the outreach, immediately after the tour, later the same day, the following morning or beyond.
Today’s guests use multiple platforms, and we help you connect with them wherever they are. Send post-tour messages through text message, email, or WhatsApp, whichever channel provides the highest engagement for your audience. Each message is mobile-friendly, quick to interact with, and doesn’t require any app download or login.
TripAdmit’s Post-Tour Messaging is fully integrated with leading booking platforms like Bókun, FareHarbor, Ventrata, and others. Built with full OCTO compatibility, our solution ensures effortless connectivity with any booking software that supports the open connectivity standard. This allows your guest and tour data to sync in real time, automatically triggering messages without manual input. It’s a scalable, future-proof system that ensures smooth operations across all your channels.
Maximise your reviews and revenue by turning every tour into a future sale. TripAdmit’s Post-Tour Messaging allows you to automatically follow up with personalised review requests, upsell offers, social connections and more. Operators see increased rebooking rates, higher conversion on add-ons, and deeper customer loyalty.
Guides play a key role in influencing both the review that is to be left and the tip for the guide themselves. Post-tour messages can include a guide’s personal tipping link. Driving additional tips for the guide from guests that didn’t have cash on them or the time to wait around at the tour, but also motivates guides by linking performance and their own future tip revenue.
Guests receive a thoughtful follow-up message that doesn’t just thank them, it invites them back. By offering timely links to leave a review or tip and offering incentives like promo codes, VIP access, or family discounts, you make it easy for them to rebook or explore related tours. It’s a convenient, mobile-friendly way to keep the adventure going.
Once the booking software marks a tour as complete, our platform automatically initiates a communication workflow. You control the timing, immediate or delayed follow-up, depending on your preference.
Based on available guest contact data, the system selects the best channel – SMS, WhatsApp, or email – for each recipient. This optimised delivery method ensures that guests are more likely to open and interact with the message.
If a guest doesn’t open or engage with the first message, the system automatically follows up on a different channel (if available). This retry logic ensures maximum visibility and increases the chances of post-tour engagement, all without any manual involvement from your team.
Post-Tour Messaging is an automated system that sends personalised thank-you notes, review requests, tipping links, or upsell offers after a tour ends. It uses real-time booking data from your booking software to trigger messages without manual input.
You can reach guests through SMS, email, or WhatsApp. The system selects the best channel based on guest data to ensure the highest engagement.
Yes! It integrates seamlessly with popular platforms like Bókun, FareHarbor, and Ventrata, using OCTO open connectivity standards for smooth, real-time syncing.
Guides can earn more tips by including their personal tipping link in post-tour messages – perfect for guests who didn’t have cash or time after the tour.
Yes! You can offer promo codes, VIP access, family discounts, or other incentives to encourage guests to rebook or explore and book additional tours.
Definitely, by sending automated, personalised review requests at the right time, operators see a boost in review volume and quality, strengthening their online reputation.
If you’re curious about how TipDirect can benefit your tours, need guidance, or want to explore our solutions in action, our sales team is here to assist. Get in touch today, and we’ll be delighted to help!